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Frequently Asked Questions

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Product Questions


Q: How many speeds do the Mobo cruisers have?

A: The Mobo cruisers are single geared.


Q: How fast can I go on Mobo cruisers?

A: Since Mobo cruisers are fixed gear, it will cruise at the same speed you are pedaling.


Q: Which Mobo would fit me best?

A: This depends on your weight, height, and size. Please see the chart below, or visit our Comparison Page.


Model Name
Weight Capacity
Height Capacity
Mobo Tot
100 lbs 30” – 42”
Mobo Total Tot
100 lbs Up to 42”
Mobo Mini
100 lbs 30” – 42”
Mobo Mega Mini
100 lbs Up to 42”
Mobo Mobito
180 lbs 3’ – 4’8”
Mobo Triton
220 lbs 3’5” – 5’5”
Mobo Triton Pro
250 lbs 4’ – 6’3”
Mobo Shift
250 lbs 4’ – 6’3”


Q: How do you maneuver a Mobo?

A: Mobo cruisers have a rear steering mechanism controlled by steering levers at your side.


Q: Where is the chain?

A: Mobo cruisers, except the Sports Line, do not have chains.


Q: Can my special needs child ride a Mobo cruiser?

A: Mobo cruisers are low to the ground, require no balance, and safe, but it depends on the individual's capabilities.


Q: Will seniors be able to ride a Mobo?

A: Mobo cruisers are safe and excellent for seniors who meet the minimum physical requirements to ride the Mobo, as they are low to the ground and no balance is needed.


Q: Will I be able to transport my Mobo?

A: That depends on what you are using as the transport. Always adjust your frame to its smallest size to make it space efficient during transportation. Please see the chart below for the assembled size of each model.


Model Name
Assembled Size

Mobo Tot
29”x20.5”x16.5”

Mobo Total Tot
29”x20.5”x36.5”

Mobo Mini
30”x20”x18”

Mobo Mega Mini
30”x20”x38”

Mobo Mobito
41”x25”x21”

Mobo Triton
41”x26.5”x25”

Mobo Triton Pro
48”x28”x29”

Mobo Shift
48”x28”x26.5”



Q: I would like to put my backpack onto my Mobo when I ride. How can I do that?

A: You can purchase a basket for the Mobo Triton and Mobo Triton Pro models from our Accessories Page.


Q: How do I adjust the size of the Mobo to fit my height?

A: You can adjust the extendable steel frame. For a Mobo Triton or Mobo Triton Pro, remove the knob located in the front of seat, and adjust the frame accordingly. For all other models, loosen the quick release, pull the pull-lock, and adjust the frame accordingly. See the chart below for the height capacity of each model.


Model Name
Height Capacity

Mobo Tot
30” – 42”

Mobo Total Tot
Up to 42”

Mobo Mini
30” – 42”

Mobo Mega Mini
Up to 42”

Mobo Mobito
3’ – 4’8”

Mobo Triton
3’5” – 5’5”

Mobo Triton Pro
4’ – 6’3”

Mobo Shift
4’ – 6’3”


Q: Where can I get accessories for the cruisers?

A: We carry a line of special accessories, including helmets, bottle holders, special light up LED pedals, fluid bottles, T-shirts, pedal straps, etc. Please visit our Accessories Page.



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Safety Questions


Q: What type of surface can I ride on?

A: You should ride on surfaces that are flat, dry, and smooth. Never ride on dirt, gravel, sand, grass, slick or wet surfaces.


Q: Can I ride Mobo cruisers on the streets?

A: Mobo cruisers should not be ridden in areas where cars or other moving vehicles may be utilized.


Q: Will I tip over when I ride a Mobo?

A: While making a sharp turn, travel at a slower speed to avoid tipping over.


Q: Mobo cruisers are low to the ground. Will cars be able to see me?

A: Always ride with the safety flag attached.


Q: Do I have to wear a helmet when I ride my Mobo?

A: It is strongly recommended that Mobo riders always wear a helmet when riding. Check the laws that apply to safety helmets in your area, as a helmet may be required by law.



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Parts and Assembly Questions


Q: Do Mobo cruisers require assembly? If so, how hard is it and how much time will it take?

A: Mobo cruisers do require assembly. They comes with an easy to use manual that includes step-by-step instructions. Full color pictures are also included. Instruction videos are also available at the Assembly Videos Page.


Q: What can I do if I need help with assembly?

A: Contact our Customer Care Department by email at info@asaproducts.com or by phone at toll free (877) 869-6451 M-F 9:00am - 4:30pm Pacific Time, and a representative will help you. Assembly instruction videos are available at the Assembly Videos Page.


Q: My tires got worn out, what did I do wrong?

A: Mobo cruisers are not designed to ride on gravel, sand, grass, slick or wet surfaces. In addition, never ride over jumps or off curbs. Making sharp turns and spins on the Mobo and extensive riding will increase wear and tear. You can purchase a new set of tires by contacting us by email at info@asaproducts.com or by phone at toll free (877) 869-6451 M-F 9:00am - 4:30pm Pacific Time.


Q: Why are the wheels on Mobo cruisers angled a certain way?

A: They are angled a certain way, and not parallel, for improved steering mechanism and to avoid the Mobo from tipping over.

Q: The tires deflate when I ride. What do I do?

A: Make sure there is enough air pressure in the tires before each ride. Also make sure the tire valves are tight.


Q: How do I know I am not over-pumping the tires?

A: Measure the tire pressure and follow the tire pressure requirements noted on the tires.


Q: The brakes are too loose/tight. How can I fix this?

A: You can adjust the brakes either by the hand lever or by the brake caliper. Call our Customer Care Department and a representative will be happy to assist you. You can reach us by email at info@asaproducts.com or by phone at toll free (877) 869-6451 M-F 9:00am - 4:30pm Pacific Time. You can also take your Mobo cruiser to a local bike repair shop.


Q: Where is the brake lever located?

A: The brake lever is located on the right handlebar, but can also be installed on the left handlebar of the Mobo cruisers.


Q: The brake cable drags under my Mobo. How can I fix that?

A: All Mobo cruisers have a cable leveler located at the bottom of the Mobo. Make sure your cable runs between and above the steering handle. Please see the picture below.






Q: How do I find replacement parts?

A: Contact our Customer Care Department to order replacement parts. You can reach us by email at info@asaproducts.com or by phone at toll free (877) 869-6451 M-F 9:00am - 4:30pm Pacific Time.


Q: What are the benefits of the warranty?

A: The 30 day limited warranty means that if there is any manufacturer’s defect, the defective part will be replaced free of charge.


Q: How can I contact the Customer Care Department?

A: You can reach our Customer Care Department by email at info@asaproducts.com or by phone at toll free (877) 869-6451 M-F 9:00am - 4:30pm Pacific Time.



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Shipping Questions


Q: How do I track my order?

A: Upon completion of your order, you will receive an email confirmation with the details of your purchase. Within 2-4 business days, you will receive a second email confirming that your order has been shipped with tracking information.


Q: How do I cancel my order?

A: If you wish to cancel your order prior to delivery, please contact us. Orders cancelled after they have been shipped will incur a restocking fee of 15% and the customer will be responsible for all shipping charge incurred.

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Returns Questions

Q: How do I return my order?

A: Please read the applicable return policy carefully before purchasing items. You can also visit our Return Policy Page.


Q: What if my order arrives damaged?

A: Mobo brand products are well packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify our Customer Care Department as soon as possible. Every effort will be made to provide necessary replacement parts as quickly as possible at no additional cost. If you decide you do not want parts or a replacement unit, the item can be returned according to the return policy. If your item has a manufacturer defect, defective parts can be replaced. If you encounter any type of quality issue, please contact our Customer Care Department and we will make every effort to resolve the issue.


Q: I would like a refund. How can I do that?

A: Your Mobo cruiser, if purchased directly through our website, comes with a 7-day return policy and the product must be returned in the original box. If opened, a 15% re-stocking fee will apply.


Q: Do you have a Holiday Return Policy?

A: Returns will be accepted for products purchased in December as long as the return is authorized by December 31st.



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Questions Regarding Asa Products, Inc.


Q: How can I contact Asa Products, Inc.?

A: You can reach us by email at info@asaproducts.com or by phone at toll free (877) 869-6451 M-F 9:00am - 4:30pm Pacific Time.


Q: How can I stay updated on news about the Mobo brand?

A: You can like us on Facebook, or follow us on Twitter. You can also subscribe to our blog, www.mobozine.com, or sign up to be on our mailing list.


Q: Can this product be covered using a medical insurance with a doctor's recommendation?

A: No, but with a doctor's recommendation, this product can be tax deductible.


Q: How can I become a Mobo dealer?

A: Please contact us at (626) 855-0900 or sales@asaproducts.com for more information.


Q:Is Asa Products open during the Holidays?

A: We are closed on New Year's Day, Memorial Day, Fourth of July, Thanksgiving, and Christmas Day.